1. Introduction

Welcome to Yayatoh. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and all related services (collectively, the "Service").

Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. This policy is incorporated into our Terms and Conditions.

 

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Data"). We collect this in several ways:

A. Information You Provide Directly to Us:

• Account Information: When you create an account, we collect your name, email address, password, and phone number.

• Transaction Information: When you purchase a ticket, we collect your name, billing address, and payment information (such as a credit/debit card number). Note: Full payment information is processed securely by our third-party payment processor; we do not store your full card number.

• Organizer Information: If you are an Event Organizer, we collect additional information, such as your legal business name, address, and bank/payout account details.

• Communications: When you contact us for support or send us a message, we collect the information you provide in your communications.

B. Information We Collect Automatically:

• Usage Data: We automatically collect information about how you access and use the Service. This includes your IP address, browser type, device type, operating system, pages you viewed, the time and date of your visit, and the links you clicked.

• Cookies and Trackers: We use cookies, web beacons, and similar tracking technologies to operate and personalize our Service. This helps us remember your preferences, secure your account, and analyze site traffic. You can control the use of cookies at the browser level.

C. Information from Third Parties:

• We may receive information about you from third-party services, such as social media platforms, if you connect them to your Yayatoh account.

 

3. How We Use Your Information

We use your Personal Data for the following purposes:

• To Provide and Manage the Service: To create your account, process your ticket purchases, facilitate event creation for Organizers, and issue payouts.

• To Communicate with You: To send you transaction confirmations, receipts, service updates, security alerts, and support messages.

• To Share with Event Organizers: When you purchase a ticket, we share your basic information (such as your name, email, and ticket type) with the Organizer of that event so they can manage check-in and communicate event-specific information with you.

• For Marketing: To send you promotional messages about new events and features, only with your consent where required by law. You can opt-out of marketing communications at any time.

• To Comply with Legal Obligations: To meet our legal, tax, and regulatory requirements.

• To Protect the Service: To detect and prevent fraud, abuse, and security incidents.

• To Analyze and Improve: To understand how our users interact with the Service so we can improve it.

 

4. How We Share Your Information

We do not "sell" your Personal Data in the traditional sense. However, we do share it in the following limited circumstances:

• With Event Organizers: As stated above, we share your information with the Organizer of the event you are attending. We are not responsible for how Organizers use your data.

• With Service Providers: We share information with third-party vendors who help us operate our Service, such as payment processors (e.g., Stripe), cloud hosting providers, and email service providers. These vendors are contractually bound to protect your data and only use it for the services we request.

• For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

• In a Business Transfer: If Yayatoh is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your Personal Data from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee its absolute security.

 

6. Data Retention

We retain your Personal Data for as long as is necessary to provide the Service to you and to fulfill the purposes described in this policy. We will also retain data as required to comply with our legal obligations (e.g., tax and accounting), resolve disputes, and enforce our agreements.

 

7. Children's Privacy (COPPA & MODPA)

Our Service is not directed to individuals under the age of 18.

• Under 13: We do not knowingly collect Personal Data from children under 13. If you are a parent and believe we have collected data from your child, please contact us at info@yayatoh.com to have it removed.

• Under 18 (Maryland Law): We do not knowingly "sell" the Personal Data of any consumer under the age of 18, nor do we process their data for targeted advertising.

 

8. Your Privacy Rights

Depending on your location, you may have specific rights regarding your Personal Data.

A. All Users:

• Access and Update: You can review and update your account information at any time by logging into your account settings.

• Marketing Opt-Out: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in the email.

• Cookies: You can set your browser to refuse cookies, but some parts of the Service may not function properly.

B. Rights for Maryland Residents (under MODPA):

If you are a Maryland resident, you have the right to:

• Confirm if we are processing your Personal Data and access that data.

• Correct inaccuracies in your Personal Data.

• Delete Personal Data you have provided or we have obtained about you.

• Obtain a copy of your data in a portable format.

• Opt-Out of the processing of your Personal Data for the purposes of:

  1. Targeted advertising;

  2. The "sale" of Personal Data; or

  3. Profiling in furtherance of decisions that produce legal or similarly significant effects.

C. Rights for California Residents (under CCPA):

If you are a California resident, you have the right to know what Personal Data we collect, use, and disclose. You also have the right to request deletion of your data and to opt-out of the "sale" or "sharing" (for cross-context behavioral advertising) of your Personal Data.

D. Rights for EU/UK Residents (under GDPR):

If you are in the European Economic Area (EEA) or the UK, you have the right to access, rectify, erase, restrict, and object to the processing of your Personal Data, and the right to data portability.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at info@yayatoh.com. We will verify your request and respond within the time period required by law.

Universal Opt-Out: We will honor universal opt-out preference signals (such as the Global Privacy Control) sent by your browser or device as a valid request to opt-out of targeted advertising and/or the "sale" of your data.

 

9. Special Notice for Maryland: Sensitive Data

MODPA provides special protections for "Sensitive Data," which includes data revealing racial or ethnic origin, religious beliefs, health information, sexual orientation, or precise geolocation.

We do not "sell" Sensitive Data. We will not process your Sensitive Data for any purpose other than what is strictly necessary to provide the Service you requested, unless we first obtain your explicit consent.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.

 

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@yayatoh.com

• Address: 5000 Sunnyside Avenue, Suite 300, Beltsville, MD 20705

• Phone number: 240-200-6474 | 202-790-2928