Frequently Asked Questions
Find answers to common questions about Yayatoh
General Questions
Yayatoh is a comprehensive event platform that connects event organizers with attendees.
We provide tools for creating, promoting, and managing events, as well as a seamless
ticketing experience for attendees. Based in Beltsville, Maryland, we're dedicated to
building vibrant local communities through shared experiences.
Creating an account and browsing events on Yayatoh is completely free. For event organizers,
listing free events is also free. For paid events, we charge a small service fee that helps
us maintain and improve the platform. Check our pricing page for detailed information.
Yayatoh hosts a wide variety of events including concerts, workshops, food festivals,
community fundraisers, business conferences, fitness classes, art exhibitions, networking events,
and much more. Whether you're looking for entertainment, education, or social gatherings,
you'll find something for everyone.
For Attendees
Purchasing tickets is easy! Simply browse or search for an event you're interested in,
select your ticket type and quantity, and proceed to checkout. You can pay securely using
credit/debit cards or other available payment methods. Your tickets will be sent to your
email and saved in your account.
After purchasing, your tickets are available in two places:
- In your email inbox (check spam folder if not found)
- In your Yayatoh account under "My Bookings" section
Refund policies are set by individual event organizers. Each event page displays the
refund policy before you purchase. If you need a refund, contact the event organizer
directly through the platform. For cancelled events, refunds are typically processed
automatically within 5-10 business days.
Ticket transfer policies depend on the event organizer's settings. Some events allow
free transfers, while others may restrict them. Check the event details or contact
the organizer to confirm if ticket transfers are permitted for your specific event.
For Event Organizers
Creating an event is simple:
- Sign up or log in to your Yayatoh account
- Click "Create Event" from your dashboard
- Fill in your event details (title, description, date, location, etc.)
- Set up your ticket types and pricing
- Add images and publish your event
Yayatoh charges a small service fee on paid ticket sales to cover payment processing
and platform maintenance. Free events have no fees. You can choose to pass the fee
to attendees or absorb it yourself. Contact us for detailed pricing information
or custom arrangements for large-scale events.
Payouts are processed automatically after your event concludes. Funds are typically
transferred to your connected bank account within 5-7 business days. You can track
your earnings and payout status in real-time from your organizer dashboard.
For recurring events, payouts are processed on a regular schedule.
Yes! You can edit most event details after publishing, including description, images,
and adding new ticket types. However, some changes (like reducing ticket prices or
changing event dates) may be restricted once tickets have been sold. We recommend
communicating any significant changes to your attendees.
Yayatoh provides easy check-in tools:
- Use our mobile app to scan QR codes on tickets
- Manually search and check in attendees by name
- View real-time attendance statistics
Payments & Security
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover).
Depending on your location, additional payment methods like PayPal, Apple Pay, and
Google Pay may also be available at checkout.
Absolutely. Yayatoh uses industry-standard SSL encryption and partners with trusted
payment processors. We never store your full credit card details on our servers.
All transactions are PCI-DSS compliant, ensuring your financial information is
protected at all times.
First, check your spam/junk email folder. If you still can't find your ticket,
log into your Yayatoh account and check "My Bookings." If the booking doesn't appear,
please contact our support team with your payment confirmation, and we'll resolve
the issue promptly.
Account & Support
Click "Login" and then "Forgot Password." Enter the email address associated with
your account, and we'll send you a password reset link. The link expires after
24 hours for security. If you don't receive the email, check your spam folder
or contact support.
We're here to help! You can reach us through:
- Contact Form: Visit our Contact Page
Yes, you can request account deletion by contacting our support team. Please note
that deleting your account will remove all your data, including booking history
and any events you've created. Active bookings or ongoing events must be resolved
before account deletion.
Still Have Questions?
Can't find the answer you're looking for? Our friendly support team is here to help.
Contact Support